Terms and Conditions- Excellon

Effective date: 10/01/2026

These Terms & Conditions apply to all services provided by Excellon in NSW. By engaging our services, you agree to these terms.

1. Service Scope

We provide licensed pest control services including internal and external sprays, rodent treatments, and other general pest management.
Services are performed according to label directions, regulatory requirements, and industry best practices.
Any services outside our licence class or not requested in the quote are not included.

2. Quotes & Pricing

All quotes are valid for 30 days unless otherwise stated.
Prices do not include any chemicals or services not specified in the quote.
No GST is excluded
We reserve the right to amend pricing if additional work is required during the service.

3. Payment Terms

Payment is due on completion of the job unless otherwise agreed in writing.
Payment can be made by cash, card, bank transfer, or ServiceM8 invoice.
If payment is not received within the agreed timeframe, we reserve the right to charge late fees and suspend future services.

4. Client Responsibilities

Before a scheduled service, clients must:

Ensure safe access to all treatment areas.
Follow any preparation instructions provided (e.g., covering food, pets secured).
Notify us of any allergies, sensitivities, or special requirements.

Failure to follow these instructions may reduce effectiveness and limit liability.

5. Safety & Liability

All chemicals are applied according to label directions and NSW regulations.
Clients must follow any post-treatment instructions (e.g., avoid treated areas).
We are not liable for property damage or health issues resulting from:
- Failure to follow instructions
- Misuse of treated areas
- Pre-existing conditions at the property
Our maximum liability is limited to the cost of the service provided.

6. Cancellations & Rescheduling

Cancellations must be made at least 24 hours before the scheduled service.
Short-notice cancellations or “no shows” may incur a cancellation fee.
We reserve the right to reschedule due to weather, safety concerns, or unforeseen circumstances.

7. Follow-up Services / Guarantee

For certain pests (e.g., ants, cockroaches), a follow-up visit may be recommended.
Follow-ups are included in the service only if specified in the quote.
Any re-treatment not covered must be quoted separately.

8. Privacy & Data Use

9. Changes to Terms

10. Contact Information

[Excellon

Phone: 0449+ 540 587