Privacy Policy - Excellon

Effective date: 10/01/2026

Excellon is committed to protecting your privacy and complying with the Privacy Act 1988 and NSW Fair Trading requirements. This policy explains how we collect, use, store and disclose your personal information.

1. Information We Collect

We may collect the following personal information:

Your name, address, and contact details (phone, email)
Service property details (location of pest treatment)
Billing information for invoicing and payments
Information you provide through website forms, emails, or phone calls

We collect this information only to provide our pest control services and comply with legal obligations.

2. How We Use Your Information

Your personal information may be used to:

Provide pest control services and advice
Send quotes, invoices, and job confirmations
Follow up for service reminders or feedback
Comply with regulatory, safety, and licensing requirements

3. Disclosure of Your Information

We may share your information with:

Service providers we use to run our business (e.g., Xero, ServiceM8)
Regulatory authorities if required by law (e.g., NSW Fair Trading)
Other parties only with your consent

We do not sell or rent your personal information to third parties.

4. How We Store Your Information

Digital records: Stored securely in password-protected software (Xero, ServiceM8)
Paper records: Locked filing cabinets
We take reasonable steps to protect against unauthorised access, loss, or misuse of your information

5. Access & Correction

You may request access to your personal information, or request a correction, by contacting us at:

Email: mitch@excellon.com.au
Phone: 0449 540 587

We will respond promptly in accordance with the Privacy Act 1988.

6. Cookies and Online Forms

Our website may use forms to collect contact information
No personal information is collected via cookies for marketing purposes
We do not track your activity beyond what is needed to process forms

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information please reach out.